Returns Policy

At Action Spares, we want to help customers order the correct spare part for their product.

Before placing an order, please check the product listing, model number, and compatibility information carefully. Many spare parts can look similar but may only suit specific models or versions.

If you are unsure whether a part is correct, please contact our team before ordering.

Ordered the Wrong Part?

If you believe you have ordered the wrong part, please contact us as soon as possible.

Returns may be considered where the item is unused, uninstalled, undamaged, and in its original condition and packaging.

Some items may not be eligible for return, including electrical components, installed parts, special-order items, opened items, or parts that cannot be resold as new.

Return approval is required before sending any item back to Action Spares.

Faulty or Damaged Items

If your item arrives damaged, faulty, or not as described, please contact us as soon as possible with your order details and photos of the issue.

Our team will review the matter and advise the next steps.

Depending on the issue, this may include assessment, replacement, repair, refund, or another suitable resolution.

Change of Mind

Please choose carefully before placing your order.

Action Spares does not automatically accept returns for change of mind, incorrect selection, or items that are no longer required.

Where a return is approved, the item must be unused, uninstalled, undamaged, and in original condition.

Return Shipping

Customers are responsible for return shipping costs where the item has been ordered incorrectly, is no longer required, or has been approved for return due to change of mind.

If the return relates to a faulty, damaged, or incorrect item supplied by Action Spares, our team will advise the appropriate return process.

Please do not send any item back without contacting us first.

Important Compatibility Notice

Spare parts are often model-specific.

Please check your model number carefully before ordering. If you are unsure whether a part is suitable, contact us before placing your order.

Action Spares may not be able to accept returns for parts that have been installed, used, damaged, or opened in a way that prevents resale.

Australian Consumer Law

Nothing in this policy is intended to limit your rights under Australian Consumer Law.

If a product does not meet the consumer guarantees that apply under Australian Consumer Law, you may be entitled to a repair, replacement, refund, or other remedy depending on the circumstances.

Contact Us About a Return

To request a return, please contact Action Spares with your order number, contact details, and reason for return.

Phone: 1800 46 50 70
Email: service@actionspares.com.au